Day Tours Terms & Conditions

Children & Infant Policy

• Children’s fares apply to those aged 4–14 years inclusive.
• Infants under 4 travel at our infant fare rate.
• Children 14 and under must be accompanied by a parent or guardian aged 18 or over to join any Wild Kiwi tour.
  
  
  

What’s Included in Your Tour Price

• Entry to all booked attractions and activities included in your itinerary (please note, optional extras may incur additional costs).
• Meals, snacks, and refreshments where specified.
• Guided experiences and commentary at most key locations.
• Comfortable, modern transport with expert local guides.
  
  
  

Pricing & Payments

• All prices are listed in New Zealand Dollars (NZD) and include 15% GST.
• Overnight and multi-day tours must be paid in full at the time of booking.
• Prices do not include a non-refundable credit card fee of up to 3% (minimum $3).
• We accept Visa, Mastercard, and American Express.
• We do not accept personal cheques.
  
  
  

Language

• Our driver-guides provide live English commentary throughout the tour.
  
  
  

Travel Conditions

At Wild Kiwi Tours, we do our best to deliver exceptional experiences. However, we may need to make changes due to circumstances beyond our control. This could include altering routes, or transport. If we need to cancel a tour due to low numbers or operational reasons, we’ll try to arrange an alternative operator. If that’s not possible, a full refund will be issued.

• A minimum of 4 passengers is usually required for a tour to operate.

• We are not responsible for any loss, damage, injury, or delays caused by third-party providers, or factors outside of our control such as natural disasters, mechanical issues, or civil disruptions.

• Refunds will not be issued for any unused portion of a tour or optional activities you choose not to take part in.

• Wild Kiwi Tours is not liable for lost personal items or luggage left on the vehicle.

• We reserve the right to remove passengers from a tour if their behaviour negatively impacts others. In such cases, no refunds will be given.

• During peak travel periods (typically November to March), some overnight destinations may have limited accommodation availability. If this affects your booking, we’ll offer alternative dates or a revised itinerary where possible.

• Not all tours operate daily and are subject to availability. In rare cases of vehicle breakdowns or significant delays (over 2 hours), compensation will be considered.
  
  
  

Travel Restrictions or Force Majeure

• If you are unable to attend your tour due to government-imposed travel restrictions, illness, or other extraordinary circumstances beyond your control, please get in touch. If your cancellation falls within the non-refundable window, we may offer credit valid for 12 months at our discretion.
  
  
  

Bookings

1.1 By clicking ‘Confirm Booking’ and completing payment, your credit card will be charged the full amount due in New Zealand Dollars (NZD). A confirmation screen will then appear for you to check your booking details. Please contact us immediately if any details are incorrect. You will also receive a confirmation email.

1.2 Your email confirmation serves as your proof of payment and tour ticket.

1.3 If you are unsure which day tour is right for you, please get in touch with our friendly New Zealand-based team before completing your booking — we’re happy to help!

Cancellations, Changes & No Shows

2.1 If Wild Kiwi Tours cancels a tour and you are unable to reschedule, you will be eligible for a full refund. We will process the refund to your original payment method and confirm via email.

2.2 At Wild Kiwi, we aim to keep things flexible and stress-free. You're welcome to cancel your booking for a full refund anytime up to 48 hours before your tour's scheduled departure.

Free Booking Changes

Need to adjust your plans? No problem — changes to your booking are free of charge.

Refund Conditions

Unfortunately, we’re unable to offer refunds for cancellations made within 48 hours of departure. Please note that all credit card payments include a non-refundable 3% processing fee.

Liability & Risk

3.1 Wild Kiwi Tours is not responsible for any loss, damage, or additional expenses arising from changes, delays or cancellations of services due to unforeseen events.

3.2 At Wild Kiwi Tours, your safety is a top priority — but it’s important to understand that all tours carry some level of risk. By joining a tour, you accept and assume these risks and release Wild Kiwi Tours and its staff from all liability, including for injury, damage, or loss.

3.3 Our tours often take place in remote areas, with changing weather, uneven or steep terrain, cold water environments, or conditions that may require moderate to high fitness levels. While we do everything we can to keep you safe, it's your responsibility to bring suitable clothing and assess whether your fitness level is appropriate for the tour you’ve booked.

Privacy Policy

4.1 We value your privacy. Any personal details you provide are kept secure and are never sold or shared with third parties, unless required by law.

4.2 Your data may be used to manage your booking and enhance your experience. We may also contact you with occasional promotional material — you may unsubscribe at any time.

4.3 During your tour, we may take photos or videos to capture the experience — and by joining, you give us permission to use these images for promotional purposes. This includes sharing on our website, social media, or marketing materials.We may also use content shared by others that features you during your time on tour. If you'd like to review or correct any images we’ve used of you, you're welcome to get in touch.